Shopping at the online store www.askona.lv will save you time and money! Due to low administrative costs, we have the opportunity to offer you products at a better price.

GENERAL TERMS AND CONDITIONS

1. The terms of shopping at the online store www.askona.lv (hereinafter referred to as the Terms) contain the general terms and conditions of the online store www.askona.lv (hereinafter referred to as askona.eu). Conditions apply if you, as a Buyer, choose, order and purchase products offered in the online store askona.eu or in any other way use the services provided by the online store.
2. Askona.eu organizes, performs and sells the goods and related services in the online store - SIA TH Askona, legal address: Biķeru iela 4, Dreiliņi, Stopiņu pag., Ropažu nov., LV-2130, Latvija, registration number: 40203239369, VAT code: LV40203239369 (hereinafter "we" or "Ascona" or "Seller").

3. Together with the order of the goods submitted by the Buyer, these conditions become the remote purchase agreement (hereinafter referred to as the Agreement) concluded between you, as the Buyer and us, as the Sellers, as well as a legal document binding on both parties.

4. We reserve the right to make changes or additions to these conditions unilaterally. When you make purchases in our online store, the Conditions in effect at the time of the order, published in our online store, apply. So you should familiarize yourself with these Terms and Conditions before each purchase. If you place an order in the online store after the publication of the changed Terms, it is considered that you have read the new changes.

Goods can be ordered:
• On our website, when registering and filling out the order form (we recommend this option, as you will be able to follow the processing of your order). Registering on our site will allow you to add one or several products to the cart, view the previous purchase history, enter several shipping addresses, choose your preferred delivery method, buy goods faster and easier and recover your data.

• Sending a request for an order by e-mail:shop@askona.eu. . When ordering by e-mail, specify the product you are interested in, the price of the product, the desired delivery time and the exact delivery address, as well as a contact phone number. 
  

The agreement is considered concluded if you, as the Buyer, prepare and send the order in the online store askona.eu or by phone or e-mail and you make a payment in accordance with the conditions specified in the Terms or the Order (if the Buyer decided to pay for the goods at the time of the order) and to your email address specified by the Buyer, we, as the Seller, will send a confirmation that your order is accepted.

The Agreement remains in force until the parties fully comply with their obligations under the Agreement, unless your right of withdrawal is used and you unilaterally waive the Agreement.

Conditions of liability:

1. The order of purchases in the online store askona.eu is determined by the Regulations of the Cabinet of Ministers of the Republic of Latvia of May 20, 2014, Nr. 255 "Conditions on distance contracts", which determines the content of information that must be provided before the conclusion of a distance contract and is included in the distance contract, the procedure for its submission, the timing and procedure for using the right of refusal, the rights and obligations of the consumer and the seller, and the form of cancelation and exceptions for the use of the right of refusal.

2. These Terms and Conditions are obligatory for any user of the online store askona.lv and are valid when placing an order in any way - by registering on the site in the online store, filling out the order form or using an e-mail.

3. By registering on askona.eu, you confirm that you are familiar with the information on the privacy policy of the online store askona.eu, on the processing, rights and protection of your personal data.

Products are sold at prices that are valid in the online store at the time of placing the order. Prices for the goods are indicated with the VAT rate, which corresponds to the legislation of the Republic of Latvia.
Payment in the online store askona.eu is possible in euros.
4. Askona.eu reserves the right not to deliver the goods, if the customer has not paid for the goods.

5. Prices for the goods and their offers in the askona.eu store are subject to change without notice, with the exception of the prices for the goods specified in the already made orders.

6. Parameters or a complete set of the goods can be changed in accordance with the changes specified by the manufacturers.

7. Changes of any information without reference to askona.eu are strictly prohibited.

8. Product descriptions and images have an informative meaning, the product may differ from the image or there may be details on the image, that are not part of the product.
   

How to order the goods online on the website www.askona.lv:

• Select the product or several products you are interested in, specify the quantity and add it to the basket by clicking "Add to the cart";

• If you want to add another item to the cart, click “Continue shopping.” and if you want to place an order, click “Continue” at the top or bottom of the page. Information on the cost of delivery you will find in the section "Cost of delivery."

Step 1:
If you already have a user profile or you have already purchased a product on www.askona.lv - enter your email address and password as an existing customer.

If you make purchases for the first time on the website askona.eu, register and then make orders as our client.

Step 2:
Information about the client.

• Fill in the required fields and create individual login data (email address and password) that you undertake to keep confidential and not to disclose to third parties.
• If you want to make an order as an private person, please provide your details upon registration.
• If you want to make an order as a legal entity, please provide the details of the legal entity during registration.
• If you want to buy goods on credit, fill in the fields required for the registration of a leasing.

You are responsible for the accuracy, correctness and completeness of the data contained in the registration form. If your registration form changes, you must immediately update it. We draw your attention to the fact that we are not responsible for any damage caused to you and (or) to third parties due to the fact that you provided incorrect personal data or did not update it. You have the right to cancel your online registration at any time. By canceling the registration, you will not be able to use the online store and buy goods there. You get the right to purchase goods in the online store, simply by registering again in the online store. In addition, in order to reduce the risk of illegal access to the online store on your behalf, we recommend creating a complex, memorable password (it is recommended to create a password of at least 8 characters in length using capital and small letters and numbers, avoiding easily remembered words (such as your personal numbers (for example, your date of birth), etc., and change it at least every 6 (six) months.

You are responsible for the complexity of your registration data and their preservation, as well as for any actions (data transfer, product orders, your comments, etc.) performed in the online store, by joining through your individual login and password. If a third party connects to your online store and makes orders using your registration data, we will consider this person as your representative, to whom you have entrusted to make orders on your behalf. If you lose your registration data, you must immediately notify us by mail, phone or e-mail, or immediately change your registration data by joining the “My Details” section of the online store. In such cases, we cannot and will not be responsible for the losses incurred by you, third parties, by accessing the online store using your registration data.

Security of a login information is required for the payments made with the debit or credit card.

Step 3:
Delivery address.

• Specify the delivery address to which the courier will deliver your order.

Step 4:
Type of delivery.

• Select and mark your preferred type of delivery.

Step 5:
Payment method

• Select and mark your preferred payment method.

Step 6:
Review the order

• Your order and the total amount will appear. If you do not want to change the contents of the cart, click "Checkout", and your order will be executed.

When making a purchase in electronic form, make sure that you have everything you want in the "Trash". You can delete and recalculate the cart with goods by changing the number of products, units and goods.

Having filled in the information about the place of delivery, contacts, leasing information, you can re-edit the “Shopping Cart” by returning to “Change cart contents”.

Our sales representative will register and process your purchase on weekdays from 10:00 to 18:00. After receiving the order, the appropriate sales representative will contact you to confirm the order and / or agree on payment and delivery details.

Upon receipt of the goods, please make sure that the selected product in the correct configuration and quality was delivered to you.

Please note, that if you do not check the condition of the goods, the delivery and quality of the goods delivered, the goods are considered to be delivered in accordance with the completed order and in the appropriate quality.

Order goods by phone:

• Choose the product you are interested in;

• In the "Contacts" section, find and contact one of our sales representatives or administrators.

• Our sales representative will register and process your purchase on weekdays from 10:00 to 18:00. Agree on the payment method, delivery time and address with your sales representative;

• Upon receipt of the goods, make sure that you receive the selected product in the correct packaging and quality, except for the hidden defects.
  

Please note,that if you do not check the condition of the goods, the delivery and quality of the goods delivered, the goods are considered to be delivered in accordance with the completed order and in the appropriate quality.

Order goods by email:

• Choose the product you are interested in;
• When placing an order electronically, please indicate the name of the product, the price of the product, the desired time and delivery address, your name, surname and telephone number for communication, and send an email to: shop@askona.eu;
• Our sales representative will register and process your purchase on weekdays from 10:00 to 18:00. Our sales representative will contact you by sending an e-mail or calling the telephone number indicated by you to inform you about the availability of the goods in stock and to agree on the other details of delivery and payment;
• Upon receipt of the goods, make sure that you receive the selected product in the correct packaging and quality, except for the hidden defects.

Please note,that if you do not check the condition of the goods, the delivery and quality of the goods delivered, the goods are considered to be delivered in accordance with the completed order and in the appropriate quality.

We inform you that we have the following rights:

• limit the number of customers registered in the online store, block or delete customer profiles, taking into account the technical capabilities of the online store system;
• without warning unilaterally restrict the Buyer from using the services of the Online Store, cancel the registration of the Buyer if the Buyer uses the online store violating the Terms, trying to damage the online store or our orders, stability of work and (or) security;
• In case of significant circumstances, we may temporarily or permanently close the online store without prior notice to the Buyer. In this case, we will refund money paid for the orders not delivered to the Buyers within 5 business days.

Information exchange

We send all notifications and contact you by e-mail or phone number listed on your registration form.

Final Terms

1. These conditions are prepared in accordance with the regulations of the Republic of Latvia.
2. Relations established on the basis of these Terms and Conditions, established by the Law of the Republic of Latvia.

PRIVACY POLICY

By registering at www.askona.lv, you trust SIA "TH Askona" (single registration number: 40203239369, VAT code LV 40203239369, contact information: Krasta street 68A, Riga, LV-1019, Latvia, e-mail: shop@askona.eu, www.askona.lv), as a personal data processing manager (hereinafter referred to as the Company or We or the Manager), your personal data and you give us the right to process it in accordance with the types and objectives of this Policy (hereinafter Policy) of the online shop www.askona.lv - Terms of the purchase and sale of goods (hereinafter - the Rules). We draw your attention to the fact that we process your personal data only if you decide to provide it to us.

Implementing the Regulation (EC) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of individuals with regards to the processing of the personal data and on the free movement of such data, repealing the Directive 95/46 / EC (General provisions on the data protection), we will provide you with the most transparent and fair processing of your personal data, as well as take care of your privacy, as well as the security of your personal data. In this Policy you will find all the information about what personal data we collect and process, what we use it for, how long we keep it, etc. This information is very important for you. Therefore, we suggest that you read carefully these policy rules before you provide us with your personal data. We also draw your attention to the fact that both the Policy and the Rules may be changed, supplemented or updated. If you do not accept these Terms and / or the Policy or any of the conditions, we will not be able to provide you with any or all of the services provided by us (hereinafter referred to as the Services).

1.                  What is a personal data and what personal data do we process and why?

Personal data is any information relating to an identified or identifiable individual (“data subject”); An identifiable individual is a person who can be identified directly or indirectly, referring in particular to an identifier, such as a first name, last name, identification number, location data of a person, a network identifier or one or more factors, characteristic of a physical physiological, genetic, mental, economical, cultural or social identity of this person.

1.1.            Registration, verification, administration and cooperation

Before registering in the online shop www.askona.lv, you first need to familiarize yourself with the conditions of the online store (remote agreement) and this Policy. Then you can register and we need to get a confirmation, that you want to make an agreement. If you register on our website www.askona.lv, the Agreement is considered to be concluded and you can purchase goods or services from us. Providing your personal data for a contract is mandatory, because if you do not provide it, you will not be able to conclude an Agreement and buy goods from us or use our Services on www.askona.lv. By registering, you enter into an Agreement and confirm that the personal data provided by you is accurate and correct and that you can enter into an Agreement and you are at least 18 years old. We are not responsible for inaccurate, incomplete or erroneous personal data that you provide to us.

 

Data required for the conclusion of the contract:
Data categories	Your name, surname, delivery address (city, street or house number or name, apartment number), email address and telephone number.
Legal basis      for data processing	For the conclusion and execution of the contract to which you are a party, and for the protection of our legitimate interests.
Processing time	For the entire period of the Agreement, while you purchase goods from us or use our Services. We can save for a longer period the contract concluded with you and the confirmation of its conclusion, until the liability requirements that may arise in connection with the Agreement are expired, and if we need to protect our legitimate interests from the claims or claims, advanced against us.

 

According to the personal data provided by you, when you register on www.askona.lv, after signing the Agreement, your unique user profile (account) is created, after which we will identify you as a registered user of the online shop www.askona.lv, which will give you the ability to make purchases of the goods and / or services for registered users in accordance with the terms of the Agreement and the terms of this Policy. According to the personal data you provided, we will recognize you when, for example, you want to update or change your data, contact us with the provision of the relevant personal information or with the implementation of rights, related to the processing of the personal data, etc.

We may use the contact information provided by you (e-mail, phone number) to contact you when fulfilling obligations under the Agreement, including situations such as : to respond to your inquiries, complaints, provide important information about the delivery of the goods or Services, notify you about the changes of the Policy. Also, if you have forgotten your purchases in the basket - in order to clarify the exact time of delivery of the goods, or if we face difficulties in fulfilling obligations under the Agreement related to the finished purchases or service operations, etc.

It is very important that the personal data you provide is accurate and correct. If you provide incorrect (false) personal data, forget it, or do not update it or if your personal data changes, we may have difficulties ensuring the fulfilment of our obligations under the Agreement and the provision of our Services to you. Also there may be other difficulties in the implementation of your rights. We are not responsible under any circumstances for any damage that you may suffer as a result of providing us inaccurate or incorrect personal data.

If your data changes, you should immediately inform us about it or you can make modifications by changing the personal data of your registered user on the website www.askona.lv.  For the information on how to update your personal data that has changed, please refer to the part 6.2 of this Policy.

The public is unable to verify the accuracy of the personal data you provide, unless you provide them to us. By accepting your registration and concluding an Agreement with us, we believe that the personal data you provided is accurate and correct.

1.2.             Administration of Your Account

We process your personal data in order to monitor and administer your account.

Account data
Data categories	The data provided during the registration (on the website www.askona.lv), data of the access to the account, account activity, including data of technical viewing (IP-address, connection and technical information about viewing).
Legal basis      for data processing	The agreement, which you concluded and your created account, to fulfill your obligations under the Agreement and to protect our legitimate interests.
Processing time	During the entire period, while you are an account user. We may also keep the evidence of the conclusion of the Agreement for a longer period of time, if this is necessary to protect from your claims or any demands made to us.

 

We consider your user registration on www.askona.lv to be received after you perform the necessary steps to create an account specified in the Terms.

1.3.   Processing your purchase data

By providing you Services and various benefits, by concluding and fulfilling the Obligations under the Agreement, making cash payment for the goods, we will refund you your money (if you return the goods purchased to us), discounts on purchases, etc. we process data about your purchase or Service operations (hereinafter - the data of the purchase) together with your registration data and issue any documents to you on the basis of the accounting (bills, invoices, etc.) in accordance with the requirements of the laws of the Republic of Latvia (for example, in the Article 7 of the Law on Value Added Tax, "On Accounting” personal data is given and must be specified in the documents confirming the accounting and so on).

 

 

Information about your purchase for the administration of the service:
Data categories	Your name, surname, personal code, e-mail address, phone number, shipping address, signature (if you accept the goods by yourself), date and time of the purchase and delivery, name of goods, quantity, purchase prices and discounts, payment method, already made payments and payment information.
Legal processing of the data	The agreement, which you concluded and your created account, to fulfill your obligations under the Agreement and to protect our legitimate interests.
Processing time	Documents on the basis of the accounting - 5 years after the date of the transaction of purchase and the date of signing the invoice. We may keep the concluded agreement for a longer period of time, as well as the accounting confirmation of the purchase transactions, as long as the liability requirements, that may arise in the connection with the Agreement, are overdue, and if we need to protect our legal interests from the claims towards us.

 

We keep the purchase data and accounting documents for 5 years after the date of the purchase and the date of signing the invoice at the end of the calendar year. If no claims were made to us by the end of that term, we delete it from the database and / or separate irrevocably from your data and other personalized information.

 

1.4.   Data Profiling by Administering Services

By managing the Services and aiming to achieve the goals specified in the Terms, we can use automatic analysis of the personal data (including data about your purchases) and automated decision-making process, including your profiling. We may group and analyse your data in accordance with the products you purchased and (or) other functions related to you (for example, name, address, etc.). In your best interest, we can analyse your purchase data and profile, correcting errors. Noticing that due to an error, our customers were given the wrong price of the product or the wrong discount. According to the purchase data, we can identify the buyers who purchased these products and correct our errors (compensate the price difference, etc.).

It is important to emphasize that our actions in analysing and profiling your data do not affect you legally or otherwise.

However, if you do not agree with the automatic analysis and profiling of your data for the purposes of this section of the policy, we accept and take into account your objections.

However, given the requirements for the Services, your objection may mean that we will not be able to give you the opportunity to use our services.

1.5. Providing offers and information

If, after the registering in the online store www.askona.lv, you have agreed to receive offers and / or special offers to your email address or SMS news on your phone, we will process your personal data, providing you with the following offers and information: general information letters, information about our offers and offers of our partners, discounts, promotions, sales, we invite you to take part in the promotions, lotteries and receive prizes, we are interested in your opinion on the services and products provided.

We provide offers and information to your account, as well as in any other way you choose - by e-mail or by SMS to your specified phone number.

Personal data for processing, which are need in order to offer                                                                                        and provide information
Data categories	Your name, email address and / or phone number.
Legal basis for data processing	Your consent to receive offers and information on current news, as well as to protect our legitimate interests.
Processing time	As long as you agree to receive offers and information about current news. We may keep your consent and confirmation of this for a longer period of time if it is necessary, so that we can protect ourselves from the claims made towards us.

 

 

You can choose your preferred communication channels in your account’s privacy settings of the online store www.askona.lv. You can change these settings at any time and without restrictions.

If you do not want us to send you offers and / or news, you can choose not give us your consent. If you have given your consent to receive offers and / or news, you can refuse them at any time or change the method of receiving it. Your refusal of receiving offers and news will not interfere with the use of the Services and the fulfillment of contractual obligations.

1.6.    Data Profiling for Individual Offers

If you also decided to receive individual (personalized) offers in accordance with the history of your orders, when you registered at the online store www.askona.lv and agreed for profiling for this purpose, we will not only get the data that you provided, but we will get to know you as much as possible, as well as we will also analyse and use the history of your purchases.

Personal data to be processed for individual offers and information
Data categories	Your name, email address and / or phone number, purchase data (including the date and time of the purchase, product name, quantity, total amount of purchase). History of your individual offers and information about their use.
Legal basis for data processing	Your consent to the profiling of your data by providing you with individual proposals, as well as the protection of our legitimate interests.
Processing time	As long as you agree to receive offers and information about current news. We may keep your consent and confirmation of this for a longer period of time, if it is necessary, so that we can protect ourselves from the claims made towards us.

If you agree that your data is profiled by providing you with personalized (individual) offers, you get the opportunity to receive personalized offers according to your needs, as well as to receive other special benefits.

To achieve the above goal, we use automatic data analysis and decision making, including profiling. We group and analyze your data and (or) about purchases and taking into account your buying habits and / or other features (for example, address, specific purchases, etc.), we provide you with current, interesting and useful offers, as well as other information about individual offers.

For example, given the history of your purchases and shopping habits, we can provide discounts on your favorite categories of goods, inform you about the new items in the individual assortment, etc.

If you do not want us to send you any individual offers and / or news, you can not give us your consent, if you have given your consent to receive individual offers and / or news, you can refuse them at any time or change selected method of receiving it. In this case, your refusal to receive individual offers will not prevent you from using the Services and fulfilling contractual obligations in the future, but you will no longer be able to receive individual offers and information relating to you.

1.7.     Statistics, market and research of our customers' actions

We are constantly working to ensure that our product range, promotions and discounts corresponded, as much as possible, with our customers needs.

Statistics, Market, data for processing, research of actions of our customers
Data categories	Address, information about the purchase (including the date and time of purchase, product name, quantity, total purchase amount, the amount of discounts provided).
Legal basis for data processing	Our legitimate interest is in analyzing procurement data for a specific region by customer addresses and preparing reports for our commercial activities in order to evaluate our commercial activities and bring benefits both for you and for Public commercial activities.
Processing time	5 calendar years from the date of the order

 

In the research of the statistics, markets and customers, as well as preparation of the necessary reports for our commercial activity we use automatic data analysis. During the analysis, we use non-personalized data and do not process your name, contact information and other personal information. Analyzing data for statistics, market and our research data on buyers 'actions (addresses and purchase data) helps us to make an important commercial decisions regarding our customers' needs, as well as to compile a range of products, prices, and more. These data analysis actions do not affect your legitimate or specific interests, and this does not affect the fulfillment of further obligations on the Services and the Agreement that you entered into.

              1.8. Handling customer requests, complaints, inquiries and feedback

We will use your personal data in response to your consumer complaints, inquiries, complaints, requests and administration of your feedback (hereinafter referred to as the inquiry).

Customer request, complaint, processed data for the purpose of handling
Data categories	The identification and contact information you provided: name, surname, telephone number, e-mail address, post address, date of birth, etc.   The content of your request: the case in which you are applying, circumstances, date, place, your request, claim or review, product, other information specified in the request; Other requested submitted documents, for example: invoice, Proforma invoice, photos of the goods.
Legal basis for the data processing	Fulfillment of our legal obligations on reviewing and responding to your requests, as well as our legitimate interest in evaluating your feedback and telephone conversations to improve the quality of our operations and services provided to you, as well as to protect our legal interests.
Processing time	Up to 12 months. We can also save the product you requested for a longer period of time, until the expiration of the liability claims that may arise as a result of the fulfilling of the obligations on the Agreement on the purchase of the goods. Also, it is necessary so that we can protect ourselves from the claims made against us.

 

We use your data in order to properly and objectively consider your request, provide you with the necessary information, resolve your requests or claims (complaints). We can analyze your feedback data in order to improve the quality of our activities and services provided to you, taking into account opinions and suggestions that you provide. We use and store your requests and related data for as long as we are processing it, until we provide you with the answer and fulfill the obligations, and also within 6 (six) months after resolving your request, but not less, if :

- the requests are in electronic format - 2 years;

- complaints - 2 years;

- Individual Facebook emails - 6 months

If a legal dispute is initiated in a connection with a Request or there is a possibility of such dispute, we may store your data for a longer period until the statutory period for filing a claim or limitation period expires and (or) the final decision takes effect.

After the expiration of the processing and storage of your data specified in this Policy, we will independently destroy documents containing your personal data or such existing in electronic format. Your personal data will be removed safely and irrevocably in a reasonable time.

2.       What is the legal basis for data processing and from what sources do we receive and collect your personal data?

We collect and process your personal data in accordance with the following legal basis:

- Your consent;

- the conclusion and execution of the contract of the sale of goods to which you are a party;

- our legitimate interests;

- fulfillment of the legal obligations arising and applicable to the Company.

One or more of the above legal basis may apply to your data processing.

We acquire almost all of your personal data only directly from you. By registering in the online shop www.askona.lv you send your data directly to us and when you buy goods or use our services, you send us your purchase data. We also acquire your data directly from you, when you send a request in any way you choose: by sending us an e-mail, sending us a written request in a paper form or by calling us on the number we have indicated.

When considering your request qualitatively and objectively we need to obtain an additional information, so that we could associate your request data with our existing data, collected during the consideration of your request, for example, we can view the transaction data of the purchase, the history of using your account, survey our employees and others.

3.       How do we store and destroy data?

At the end of the period of the processing and storing your data, as specified in this Policy (except for the cases specified below), we will destroy your data in a safe way, but in the cases specified in the Policy, we will anonymize them in the shortest and most reasonable time. Longer than specified in this Policy, your personal data can only be stored if one of the following circumstances exists:

- we need to be able to protect ourselves from claims, demands and be able to use our rights;

- the period of storage of the personal data is determined or follows from the regulations of the Republic of Latvia and / or the European Union;

- there are reasonable basis to suspect an illegal action, running an investigation;

- Your data is necessary for the correct resolution of the dispute, the complaint;

- it is necessary to provide a backup for other similar purposes;

- in existence to other legislative basis

In the case of such circumstances, information containing your personal data will be stored until the transfer of the relevant process (criminal case, administrative offenses, completion of the administrative process) to the law enforcement authorities or until their final resolution.

   4. When and to which recipients of the personal data we disclose your data?

We can transfer your data for processing to the recipients of the personal data, because it helps us to carry out and administer the provision of services, provides us with services for the administration of the customer requests. Such individuals may include IT database software providers, database administration service providers, data centers, service providers and cloud services, direct marketing service providers, market research service providers or business analysts, etc. In any case, we provide as much data as is necessary for a specific task or a specific service. Our involved data controllers may process your personal data only according to our instructions and cannot use it for other purposes or transfer it to other persons without our consent. In addition, they must ensure the protection of your data in accordance with applicable law and in accordance with the written agreement with us.

If the case described in the request is recognized as an insurance case, your request and data will be transferred to the insurance company (s), in which we have insured our civil liability, property or one that provides us with other insurance coverage related to your case. Insurance companies act as independent / individual controllers for the processing of personal data and process your data in accordance with the terms of the insurance company.

The data may also be transferred to the competent / controlling state authorities, local authorities or law enforcement authorities, such as the police, prosecutor’s office, court or regulatory authorities, but only reasonably asking for them or only if required by applicable law or in cases and in order, prescribed by the law, to ensure the security of the state, local government or law enforcement authorities and / or our rights, our customers, employees and IT resources, to submit or to nominate a protection in the case of the lawsuits and so on.

If we use a website analysis service (for example, Google Analytics), which is used to determine how you view the information presented on www.askona.lv, we can exchange with your anonymous data with persons that will evaluate how the site is viewed on the base of this information, preparing the site activity reports and providing other services related to the use of the site. You can read more about the use of the “cookie” files in your browser in the User Policy.

5.       In which territory do we process your personal data?

We process your personal data only within the European Union. At present time, we do not collect or transfer your personal data to third countries.

In case if we use facebook.com or Google Analytics to provide the Services or communications, as regards of the transmission of the data to the third countries, the respective service providers are considered as a third party and we recommend that you familiarize yourself with the privacy policies of these providers.

6.       What are your rights and how can you use them?

The Data Protection Law gives you many rights that you can freely use, and we give you the opportunity to use them. Information about your specific rights, the ways of their implementation, we provide in this Policy, please read it carefully:

6.1. The right to access your personal data that we manage

You have the right to have our confirmation, that we are processing your personal data, as well as the right to become familiar with the personal data being processed by us and the purposes of data processing, the categories of the processed data, the categories of the data recipients, data processing periods, data collection sources, automated decision making, including profiling, as well as their meaning and implications for you.

We provide most of this information in this Policy and we believe that it will be useful to you.

If you are a registered user of the online shop www.askona.lv, you can at any time view the processed personal data in your personal account. If the information provided in this Policy is not enough for you or you want to receive purchase history for a period of more than 12 months, you can always contact us using the methods specified in the paragraph 8 of this Policy.

6.2. Right of correction of your personal data

If the information provided during your registration has changed or you see that our processing of your information is inaccurate or incorrect, you have the right to request that this information would be changed, clarified or corrected by contacting us in the manner indicated in paragraph 8 of this Policy, or you can independently correct (update) your data in the online shop www.askona.lv.

6.3. Right to withdraw your consent

In cases where we process your data with your consent, you have the right to withdraw your consent at any time, which will serve as a basis for stopping data processing. The withdrawal of consent does not affect the legality of processing based on consent prior to revocation.

For example, you can withdraw your consent to receive offers and news at any time, as well as your consent for data profiling, which provides you with our individual offers. The withdrawal of this consent will not prevent you from continuing to use the services and fulfill your contractual obligations, but this will mean that we will not be able to provide you with it, as well as you will not be able to receive any current offers or news. You can correct (withdraw or reissue) your consent by providing us with updated registration information about this consent, changing the consent conditions in your account or contacting us using the methods specified in clause 8 of this Policy.

When your consent is canceled, we will stop processing your data on the basis of consent, and in the cases specified in the Policy, we will reliably and anonymously erase or anonymize the data. In any case, we may also keep your consent and proof of your consent for a longer period if this is necessary to protect our legitimate interests from any claims made against us.

6.4. Right to file a complaint

If you think that we are processing your data in violation of the law on data processing / protection, we ask you to contact us first. We believe that we can dispel all your doubts, satisfy inquiries and eliminate our mistakes, if any exist.

If you are not satisfied with the ways we have solved the problem or, in your opinion, we will not perform the actions required by your request, you have the right to file a complaint with the supervising institution, which in the Republic of Latvia is the State Data Inspectorate.

6.5. The right to disagree with data processing, when processing is based on the legitimate interests

You have the right to object to the processing of your personal data, if a personal data is processed in accordance with our legitimate interests. However, given the purpose of providing the Services and the balance between the legitimate interests of both parties, your objections may mean that, interrupting the processing of your data to protect our legitimate interests, we will not be able to provide you with the opportunity to use the services and the concluded Agreement will be terminated.

If you want to use these rights, mentioned in this section, please provide us with a written request to the contact address specified in the paragraph 8 of this Policy.

6.6. Right to delete data (right to be forgotten)

There are certain circumstances in the data processing legislation (for example, if a personal data is processed illegally, the legal basis for the data processing is lost, personal data is no longer needed for the purposes for which it was collected or otherwise processed, etc.), you have the right to ask us to delete your personal data. If you want to use it in the right way, send us a written request to the contact address indicated by us in the paragraph 8 of this Policy.

It is important to note that the data registered in your account of the online shop www.askona.lv will be deleted without your request, and other data will be deleted or reliably anonymized if you stop using Services in the online shop www.askona.lv and 2 (two) years have passed since your last activity as a registered user on

6.7. The right to limit data processing

Under certain circumstances, specified in data processing legislation (if personal data is processed illegally, you can dispute the accuracy of the provided data and you can object to the processing of your data in order to protect our legitimate interests, etc.). You also have the right to restrict the processing of your data. However, we must note that due to the limitations of data processing and during the limitation period, we will not be able to provide you with Services and fulfill the obligations of the Agreement.

If you want to use the rights described in this section, please provide us with a written request to the contact address specified in the paragraph 8 of this Policy.

6.8. The right to transfer the data

The data that we process with your consent and it’s processing is done by automated means, you have the right to transfer them to another data manager. We will provide the data you want to transfer, we will provide you with a simple and computer-readable format, but if you want and have the technical capabilities, we will transfer the data directly to another data controller you specified. If you want to use the right to transfer the data, we ask you to give us a written request to the contact address specified in the paragraph 8 of this Policy.

7.       How do we review and process your requests?

In order to protect the data of our customers from illegal detection, we need to verify your identity upon the receipt of your request for the provision of your data or the exercise of your other rights. For this purpose, we may ask you to provide us with the current data registered in your account on the site www.askona.lv. (e.g. name, address, e-mail address or phone number). Then we will compare whether the data provided by you corresponds to the data of the registered user. Having done this, we can also send a control notification to the contact information specified in the registration form for communication (SMS or e-mail), asking for the authorization. If the verification procedure failed (for example, the data you provided will not match the data in the user profile registered in the online shop www.askona.lv, or you will not log in after receiving the sent SMS message or e-mail notification), we will be forced to state that you are not a data subject, as well as we will be forced to reject your request.

After receiving your request to use any of your rights and successfully completing the above mentioned verification procedure, we will immediately, but in any case no later than in one month from the date of the receipt of your inquiry and the end of the verification procedure, provide you with the information according to your request.

Given the complexity and the number of requests, we have the right to extend the monthly period for another two months, informing you about this before the end of the first month and indicating the reason for such prolongation.

If your request was submitted electronically, we will also provide an electronic response, unless this is not possible (for example, due to the large amount of information) or if you request a response in another form.

We will reject your request with a reasoned response, if the circumstances specified in the legislation are found, when we are unable to provide you with information by informing you in writing.

8.       How can you contact us?

About all the questions of processing and protection of your personal data with us - SIA "TH Askona", you can contact us in the following ways:

- by email shop@askona.eu

- by calling: +371 20001948

- Postal address: Krasta street 68A, Riga, LV-1019, Latvia.

9. How secure is your data?

We respect your privacy, so the safety of your personal data is our priority. We use appropriate organizational and technical means to ensure the continued security of your personal data and the consistency of the data processing with the legal requirements for the protection of the personal data and our internal policies.

We consistently adhere to the principle of minimizing personal data and do not process data, that we do not need to achieve the goals specified in this Policy. We use various technologies and procedures to protect your personal data, to protect your personal information from unauthorized access, use or disclosure. Our cooperation partners are carefully selected and must use appropriate means to protect the confidentiality of your personal data and ensure the security of your personal information.

However, when transmitting your information to us via the Internet or mobile communication, complete security cannot be guaranteed. Any transfer of your information to us by the methods mentioned above is at your own risk.

11. Policy Duration and Changes

The privacy policy of this online shop www.askona.lv may be changed or updated. On www.askona.lv you will always find the latest privacy policy.

The Resolution of the Cabinet of Ministers of the Republic of Latvia dated May 20, 2014 No. 255 of the “Rules on distance contracts” stipulates that you as a consumer (Buyer who is recognized as a consumer in accordance with the Law on Consumer Protection, i.e. an individual who wishes to purchase , acquired or may acquire or use a product or service for purposes not related to its economic or professional activity), can use the right to refuse a product and unilaterally cancel the contract remotely within 14 calendar days, covering the costs specified in the paragraphs 7, 9 and 11 of Section 12 of the Consumer Protection Law, as well as the costs specified in paragraph 23 and return the purchased goods back to us as a seller.

In accordance with the article 12 of the Consumer Protection Law, “the right of refusal is the consumer’s right to unilaterally withdraw from a contract during a certain period (refuse an order) without paying a fine, interest or compensation”.

Instructions of cancelling an order.

Rights for a refusal

You have the right to cancel an agreement within 14 calendar days without giving a reason for it.

The refusal right expires within 14 days from the date, when:

• You or a third party, excluding the carrier, received the goods;
• You or the third party indicated by you, except the carrier, purchased the last product if you ordered more than one product in one order;
• You or a third party specified by you, except the carrier, purchased the last consignment or the part of the goods, if the goods, consisting of several consignments or parts, are delivered.

To use the right of refusal, you must inform us of your decision to cancel this agreement with a clear statement (for example, a letter sent by mail or e-mail) - SIA TH Askona, Krasta street 68a, Riga, LV-1019, shop@askona.eu. You can use the attached cancellation form, but this is not mandatory. The seller or the service provider has the right to provide the consumer with the opportunity to complete and submit a cancellation form or a notice of refusal on the website of the seller or the service provider via the Internet. In this case, the seller or the service provider must immediately inform the consumer of the receipt of the request for refusal, using reliable media (including e-mail).

In order for the right of refusal to be respected, it is sufficient that you submit your application for the implementation of the right of refusal before the expiration term.

If you choose to cancel an agreement, we will refund all payments received from you, including delivery costs (excluding any additional costs caused by a type of delivery that is not the cheapest standard delivery method we offer), without undue delay and in any case no later than 14 days after we were informed of your decision to withdraw from this agreement. Refunds will be made using the same payment type you used for the purchase, unless we will agree otherwise. In any case, you will not be charged for such a refund. We may withhold a refund until we receive the goods and its documentation or until you provide us the proof, that the goods have been returned. If the right of refusal is used, the goods, together with the check and other documentation received at the time of purchase, must be returned or delivered by you independently and returned to us at the address: Riga, Maskavas street 462 B, Latvia, LV-1063, without undue delay and in any case, no later than 14 days from the date when you informed us of your decision to cancel this agreement. The deadline will be met if you return the goods before the expiration of the 14-day period. You will need to bear the cost of direct return. Only you are responsible for reducing the quality of the goods, if the goods are used not for the purpose of determining the nature and characteristics of the goods, but for other purposes.

During the validity period of the right of refusal, the consumer has the right to use the goods to the extent necessary to inspect the goods (only to the extent of how this can be done before purchasing the goods in a regular store). Using the right for refusal, the consumer is responsible for using the goods that go beyond the intended purpose of the goods in order to implement the right for refusal, which is incompatible with the principle of good faith, as well as with the value, quality and safety of the goods. You have the right not to accept the goods during delivery, if they are damaged or have damaged packaging, or they may not correspond to your order and packaging. The rules published on www.askona.lv are an integral part of the contract.

The contract must be kept for 2 years. In case of loss, we can offer you to renew the contract, confirming the purchase or a warranty card for fee.

Please pay your attention!

In accordance with the Resolution of the Cabinet of Ministers of Latvian Republic No. 255 “Regulations on Distance Contracts” (paragraph 22), you, as a Consumer, cannot use the right of refusal if:

1. The submission of the service, which began before the expiration of the right for refusal , was fully completed if the consumer directly agreed and confirmed that he would lose the right to cancel the order from the day the service contract was fully executed. This condition does not apply to contracts in which the subject of the contract includes both goods and services;
2. The price of a product or a service depends on the fluctuations on the financial market, which the seller or the service provider cannot control and which may occur during the right for refusal period;
3. The product is manufactured in accordance with the instructions of the consumer or the product is clearly personalized;
4. The consumer has opened the packaging of the goods, that cannot be returned for health and hygiene reasons;
5. The product due to its characteristics, after delivery is irreversibly mixed with other goods;
6. The consumer asked the seller or the service provider to arrive and carry out urgent repairs or maintenance. If the seller or the service provider on arrival to the consumer provides an additional service or supplies goods other than the necessary spare parts for repair or maintenance, the right of refusal applies to these additional services or goods.

Other resolutions of the Cabinet of Ministers NR. 255 in the "Regulations on distance contracts in cases provided for in paragraph 22"»

1. All products purchased in the online shop askona.eu are covered by the manufacturer / distributor warranty for a period of 2 years, from the date of purchase. Before using the product, please carefully read the instruction manual and warranty conditions.

Sofas

* The warranty period from the manufacturer on all sofas and armchairs (hereinafter referred to as the product) is 24 months from the moment the goods are delivered to the Buyer or it’s Representative.
* Warranty covers fabric and / or manufacturing defects.
* This warranty can be applied in the cases of detection of the defects of the materials, components or production defects of the goods.
* Warranty service is a free of charge elimination of the manufacturing defects of the goods by repairing it, including, if necessary, the replacement of some parts of the goods. Warranty service does not include the ability to refuse to perform the sales contract, to refuse from the goods, replace the goods or return the money.
* Warranty service covers manufacturing defects.

Production defects are not considered to be the following:
1. Changes in the product components or its technology, carried out by the manufacturer within the framework of product improvements, which do not affect the properties of the product,
2. The natural smell of manufacturing materials, which is a characteristic of the new product,
3. Insignificant differences in size from the sample presented in the shopping center, within the framework of the settled standards,
4. Insignificant differences of shades, texture or tones of upholstery materials of the product set or the product itself from the previously presented samples.

The seller provides warranty service for the goods provided that a full compliance with all the following conditions:
1. Warranty service affects the product while maintaining these warranty obligations, keeping the original labels, as well as documents confirming the fact of purchase.
2. Compliance with the requirements for the use and care of the sofa, specified in the recommendations on the reception of goods.
3. The product must be clean, without visible stains and dirt.
4. Warranty service applies to sofas that do not have mechanical damage, signs of self-repair or self-replacement of the parts or changes in the design of the goods.
5. Not exhibited as an exhibition sample at the trading facilities.
6. Used as intended (sofas for sitting and lying).
7. The sofa was used with a mattress intended for it, which was supplied with the sofa and was not used without a mattress.

Warranty service does not apply to:
1. Natural wear and tear of the materials caused by the normal use of the product, including attrition or shedding of the upper layer of the eco-leather, scuffs through the upholstery and / or covers.
2. Damage to the fabric of the product: scratches, cuts, hooks, stains and dirt, traces of cleaning.
3. On the natural shrinkage of the soft layers of the product, which occurs as a result of regular use.
4. On the decorative items of the goods, accessories, covering elements.
5. On the sofas used for commercial purposes without the permission for it.

Transforming adjustable Base “ErgoMotion”

* The warranty period from the manufacturer on the ErgoMotion transforming base (hereinafter referred to as the product) is 24 months from the moment the goods are delivered to the Buyer or it’s Representative.
* Warranty covers fabric and / or manufacturing defects.
* This warranty is valid in cases of detection of the defects in the materials or manufacturing defects of the goods.
* The warranty period for the exhibition samples of transforming bases “ErgoMotion” is 24 months.
* Warranty service is a free of charge elimination of the manufacturing defects of the goods by repairing it, including, if necessary, the replacement of some parts of the goods. Warranty service does not include the ability to refuse to perform the sales contract, to refuse from the goods, replace the goods or return the money.

The seller provides warranty service for the goods provided that a full compliance with all the following conditions:
1. Warranty service affects the product while maintaining the label (serial number on the base frame), instructions for use and warranty card (attached to the box with the base), as well as the documents confirming the purchase.
2. Compliance with the requirements for the use and care of the goods specified in the instructions for use (enclosed in a box with the base).
3. Warranty service applies to goods that do not have mechanical damage and signs of self-repair.
4. Use of goods for the intended purpose (for lying).

Warranty service does not apply to:
1. Damage resulting from the use of the transforming base for other not intended purposes or as a result of incompliance of the instructions for use.
2. Damage resulting from the repair or replacement of the parts of the transforming base by the persons not authorized to do so.
3. Making changes to the transforming base Ergomotion is prohibited.
4. With the passage of advisory councils of authorized services (service centers).
5. At non-compliance with recommendations regarding the weight restrictions specified in the maintenance instruction.
6. When inflicting damage as a result of illegal actions aimed at the destruction or damage of the transforming base Ergomotion or natural disasters.
7. Ergomotion base should only be used with mattresses especially designed for the use with transforming bases.

Beds and headboards

* The warranty period from the manufacturer on all beds and headboards (hereinafter referred to as the product) is 24 months from the date of the delivery of the goods to the Buyer or it’s Representative.
* Warranty covers fabric and / or manufacturing defects.
* This warranty is valid in cases of detection of the defects in materials or production defects of the goods.
* Warranty service does not include the ability to refuse to perform the contract of sale, to refuse the acceptance of the goods, replace the goods or return the money.

The seller provides warranty service for the goods provided that a full compliance with all the following conditions:
1. Warranty service applies to the manufacturing defects associated with the headboard, back, sides (sidewalls) and legs of the beds.
2. Warranty service affects the goods only if the original labels are kept (2 pcs.: on the lower part of the back and on the central side) and the passport of the product (in the package with documents and assembly instructions, usually inserted into the package with the details of the back / headboard of the bed).
3. The product must be in its pure form, without visible stains and dirt.
4. Warranty service covers the bed / headboard without the mechanical damage and the signs of self-repair.
5. This product has not been exhibited as an exhibition sample in the sales area.
6. Use of the product against a wall or other vertical support.
7. Use of the goods for the intended purpose (bed for lying).

Warranty service does not apply to:
1. Natural wear and tear of the materials caused by the normal use of the product, including attrition or shedding of the upper layer of the eco-leather, scuffs through the upholstery and / or bed covers.
2. Damage to the fabric of the product: scratches, cuts, hooks, stains and dirt, traces of cleaning.
3. Natural shrinkage of the soft layers of the product occurs as a result of normal use.
4. Certain elements of the goods (rhinestones, pearls, etc.).
5. If beds are used for commercial purposes without permission for commercial use.
6. Bases, slat frames, frames with a lifting mechanism, the frame lifting mechanism itself.
7. The presence of the manufacture smell of the new product disappears during the first two weeks of use.

Mattresses

* The warranty period from the manufacturer on all mattresses is 24 months from the date of delivery of the goods to the Buyer or it’s Representative.
* Warranty covers fabric and / or manufacturing defects.

SIA “TH Askona” offers a 24-month guarantee on all items, but «Askona» also provides an extended mattress guarantee, if a protective cover has been purchased:

* Askona collection of children's mattresses - 3 years

* Askona Basic mattress collection - 5 years

* Askona Classic mattress collection - 5 years

* Askona Original mattress collection - 5 years

* Askona Original Pro mattress collection - 5 years

* Askona Family mattress collection - 5 years

* Sleep.8 Medium mattress - 5 years

* Sleep.8 Spring mattress - 5 years

* Grether & wells mattress collection - 10 years

* Mediflex mattress collection - 10 years

* Serta mattress collection - 10 years

* Sleep.8 Serta mattress collection - 10 years

* Sleep.8 Tech mattress collection - 10 years

* Sleep.8 Revive mattress collection - 10 years

The warranty period starts from the moment the goods are received by the buyer or his representative.
Claims regarding hidden defects of the Goods from the Buyer are accepted by the Seller within the warranty period with the obligatory presentation by the Buyer the contract of sale and payment documents for the purchased goods (cash and / or sales receipt, bank statement, invoice, TN, TTN, etc.) , annexes to the contract, the document of acceptance of the goods.

For legal entities, the warranty period for all goods is 1 year from the date of purchase.

Warranty does not cover:
1. for the defects caused by the non-compliance of the instructions of use of the Goods by the Buyer, as well as the defects, which aroused during assembly (installation) and delivery of the Goods made by the Buyer independently and / or by third parties (without the participation of the Seller’s employees)
2. defects caused by the following factors: accidental damage (damage occurred during transportation, negligence), mechanical damage, which occurred after the receipt of the goods by the Buyer, damage caused by the incorrect, careless use and the non-compliance with the Product Care Rules.

Claims are not accepted:
in the absence of payment documents confirming the fact of purchasing the Goods from the Seller;
with damage done to the goods due to the action of light and / or sources of electric lighting, sunlight, electrical appliances, heating devices, hot objects, detergents and other chemicals;
in case of non-compliance with the transportation rules (in case of pickup of goods by the buyer itself), operation, maintenance, storage, installation rules (described in the assembly instructions) of the Goods and other components, in case of the mechanical damage, etc .;
if the permissible (recommended by the seller) load on the mattress is exceeded during its use;
on the structural deformation of the mattress from its incorrect use;
on dissatisfaction with the mattress for its comfort, compliance with medical indicators, including allergic reactions;
on the presence of scratches, stains, dirt, cuts and so on;
with the usual shrinkage of the soft layers of the mattress, which naturally arise when they are used under the pressure of the weight of a sleeping person. Such shrinkage of the soft layers of the mattress can be up to 3 cm from the height of the mattress, depending on the weight of the user. This is not a structural or manufacturing defect, that may affect the consumer properties of the mattress;
in case of damage to the decorative elements of the mattress. The handles of the mattress perform a decorative function and are not intended to carry and / or turn the mattress.

The warranty does not apply and claims are not accepted in the absence of a label (sticker, tag), which marks the goods. In this case it’s not possible to identify the seller and/or the manufacturer of this product.

The extended warranty is only valid if the mattress is used with a protective cover purchased from Askona (except Mediflex Kids, King Koil mattresses: American Lady collection, World Edition, Wedding collection, Eco-Friendly collection, Royal Masterpiece mattress, round mattresses and non-standard sizes, for which it is not possible to choose a protective cover), which ensures the complete safety of the mattress from dirt and leaks.

  IMPORTANT! Identification labels have product labeling with a number and bar-code personalization, which allows you to get information about the product, product characteristics, name, size, etc.). The buyer is obliged to keep the label (tag) for the entire warranty period!
The warranty period is only valid when the Buyer complies with the following maintainance conditions:
After removing the mattress from the packaging, it is recommended to ventilate the mattress for at least 48 hours and further on for another 14 days of exploitation, to minimize the manufacturing odors.
During transportation, storage and operation, the mattress should be in a horizontal position on a flat surface.
Under the mattress always use a quality base with suitable dimensions. DO NOT place extra items under the mattress. It is NOT allowed to put the mattress on the base, the width of which exceeds 120 cm and does not have a central support, as well as on the slat base, where the distance between the slats is more than 80 mm.
In order not to damage the spring block and the inner layers of the mattress, it is STRICTLY FORBIDDEN to bend or fold the mattress, to walk on it with feet, including children (except of springless mattresses based on a monolith block of latex or polyurethane foam).
It is strictly forbidden to use a mattress on a bed, that has a smaller size of a sleeping place then the mattress itself.
Use the mattress in dry, ventilated areas. Do not allow chemicals or water to enter the mattress.
Perform dry cleaning of the mattress with a vacuum cleaner. Water-soluble stains can be removed with a cleaner for upholstered furniture or soapy water.
The overall life of the mattress depends on the weight of the user, which is recommended for the particular model of the mattress. Be sure to ensure that your weight does not exceed the recommended load for this type of mattress. Our consultant will provide this information to you.
The mattress should be turned over once in 3-4 months “head-legs”, once in 6 months “up-down” (This requirement does not apply to King Koil mattresses).
Additionally, mattresses (including the King Koil series) should be shaken and whipped once every 5-6 months.
During the use of the mattress there may be some distinctive noises (clicks, crunch, squeaks). These natural sounds are not a defect (they arise in the process of adopting the natural components of the mattress) and, after 30 days of use of the mattress, decrease to an insignificant level.
According to the Government standards in the manufacture of the upholstered furniture and mattresses, a slight difference is allowed from the stated overall dimensions, taking into account the tolerances of +/- 1.5%.

Pillows

The warranty period from the manufacturer 24 months from the date of delivery of the goods to the Buyer or it’s Representative.
* The warranty is valid if the goods are properly  accompanied - issued a warranty card and a confirmation of purchase (check, invoice, PNS order, receipt)
* The warranty card is valid only if it is correctly and clearly marked: model name, serial number, date of sale, clearly visible seller stamp, seller and buyer signature. It is forbidden to make any changes, delete or overwrite the data specified on the warranty card - in this case the coupon will be declared invalid.
* If you have any questions or concerns about the warranty, please contact us and we will be happy to assist you!

The warranty does not apply if:
1. Buyer cannot provide the documents , which proov the purchase.
2. The product has been subjected to a non-certified repair;
3.Product damage caused by ingress of water, substances, liquids, foreign objects or insects into the product;
4. The product is used with non-standard accessories or spare parts;
5. A damage had been made to the product due to abrupt fluctuations in temperature, other domestic and external factors (dust, dirt, moisture, etc.);
6. There is no regular maintenance of the goods, which is indicated in the instructions for the use of the goods;
7. Damage to the goods caused, for example, due to natural disasters (flood, storm, lightning, fire, earthquake);
8. Goods intended for a personal (household, family) purposes is used for the profit, production purposes or other non-target purposes;
9. Failure to follow the users manual, the installation rules and the rules of use of the goods.
10. The product serial number has been changed, deleted, or cannot be detected.
11. Warranty conditions do not apply to the parts of the product, which normaly wear and tear, as well as accessories and batteries included in the package.

Complaints procedure:
Any complaint or a dispute arising between you and askona.eu must first tried to be resolved through negotiations and the both parties should strive to reach a mutually beneficial agreement as indicated below (Consumer Protection Law, Article 26.1):
1) Any dispute between the consumer and the seller or the service provider must be resolved through negotiations between the parties in the dispute.
2) If the dispute between the consumer and the seller or the service provider cannot be resolved through negotiations, the consumer must submit a written application to the seller or the service provider, where it is stated:
1) Your first name, last name, residential address and contact information;
2) The date of the submission of the application;
3) The nature of the dispute, its claims and causes;
(3) An electronic application does not require a signature.
(4) The application must be accompanied by the copies of the documents certifying the transaction, as well as other documents explaining the application (if possible).
(5) The seller or the service provider must provide the consumer with a written response to the application within 15 business days from the date of the receipt of the application and report about a possible way to satisfy the claim or settle the dispute, if during this period no agreement was reached on the execution of the consumer’s claim or the alternative ways execution of the claim.
(6) If, for objective reasons, it is impossible to respond to the consumer’s statement within the period specified in paragraph 5, the seller or the service provider must immediately notify the consumer in the written form, indicating a reasonable period of time, during which the answer will be provided, as well as the reasons of such delay.
(7) If the seller or the service provider considers that the consumer’s claim is unreasonable or wishes to offer the consumer a different resolution of the dispute, he must notify the consumer in the written form within the time specified in paragraph five. The seller or the service provider must give an explonation for the reason of rejecting the consumer’s claim.
(8) If the consumer is satisfied with the decision proposed by the seller or the service provider, the dispute is resolved.
(9) If the seller or the service provider does not respond to a consumer request within the period specified in the fifth or sixth paragraph, it is considered that the seller or the service provider refuses to fulfil the consumer demand.
(10) If the seller or the service provider refuses to comply with the customer’s requirement or the customer is not satisfied with the decision made by the seller or the service provider, the customer has the right to contact:
1) Consumer Rights Protection Center for help in resolving disputes;
2) Consumer Rights Center outside the court;
3) The Dispute Resolution Commission with consumers, if the Consumer Protection Center provided assistance, but could not resolve the dispute and there is an opportunity to convene a Dispute Resolution Commission with consumers in the relevant field to resolve the dispute;
4) Court.
  Article 28
Consumer rights, if the goods that do not comply with the terms of the contract are sold or transferred to him:
(1) A consumer to whom a product that does not comply with the terms of the contract has been sold or put into use, has the right to require the seller or the service provider to perform one of the following actions:
1. prevent the violation of the goods under the contract;
2. exchange the goods for the one, that will ensure compliance with the terms of the contract;
3. accordingly reduce the price of the goods;
4. terminate the contract and return the amount of money paid by the consumer for the goods
(2) The consumer has the right to demand that the seller or the service provider free of charge would correct the non-conformity of the goods with the terms of the contract or exchange the goods for free, unless this is impossible or disproportionate.
(3) Preventing or exchanging nonconformity of goods is considered disproportionate if it causes the seller or the service provider to incur expenses, that are not proportional to the alternative options, which are specified in the first paragraph, taking into account:
1) the value of the goods without any inconsistencies;
2) the importance of non-compliance;
3) does the use of the alternative options cause significant inconvenience for the consumer?
(4) Goods to be exchanged or it's non-conformation should be eliminated free of charge (including without sending goods, works, materials and other costs) and within a reasonable period of time without inconvenience to the consumer and taking into account the nature of the goods and the intended purpose of its use.
(5) The consumer has the right to require the seller or the service provider to lower the price of the goods or to terminate the contract accordingly, if the seller or the service provider did not eliminate the non-conformity of the goods in accordance with the terms of the contract within a reasonable period of time, or did not exchange the goods in accordance with the terms of the contract, or if these actions are carried out, causing significant inconvenience to the consumer. Reducing the price or termination of the contract and returning the amount of money paid by the consumer may take into account the use of the goods or the benefits to the consumer when using the goods and agreed upon by the contracting parties.
(6) If the non-compliance of the goods with the terms of the contract is insignificant and cannot significantly affect the consumer’s ability to use the goods, the consumer cannot require the seller or the service provider to terminate the contract and refund the amount paid for the goods. Non-compliance with the terms of the contract is considered insignificant if it does not lead to a significant reduction in the quality of the performance of the main function of the product or its use and can be prevented without a visually detectable change in the appearance of the product.
(7) If improper or poor-quality installation of the goods have caused a non-compliance with the terms of the contract, but the goods are installed by the seller or a third party (by contract with the seller), and also if the goods were installed by the consumer in accordance with the incorrect (inaccurate) or untranslated manual, the goods are considered to be non-compliant with the terms of the contract, and the consumer has the right to require the seller to comply with the requirements.
(8) The implementation of the rights specified in the first paragraph does not exclude the right of the consumer to demand a compensation of the damages or penalties.
(9) Large goods and goods weighing more than 10 kg, which are not in accordance with the terms of the contract, are exchanged or terminated by the seller or the service provider at their own expense.
(10) If the goods are delivered by the consumer, the seller or the service provider refunds the expenses incurred by the consumer in delivering the goods within three business days after receiving the document confirming the expenses.
Information on the possibilities of out-of-court settlement of a dispute :
- http://www.ptac.gov.lv/lv/content/arpustiesas-pateretaju-stridu-risinataju-datubaze vai izmantojot platformu: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng = LV
For more information on consumer rights and the procedure for filing an application and reviewing a consumer's claim in case of non-compliance with the terms of the contract or service, you can click on the following link: http://www.ptac.gov.lv/